At Minneriya Wild Jeep Safari (minneriyawildjeepsafari.com), we value your trust and are committed to protecting your privacy. This Privacy Policy explains what information we collect when you browse our website or book our safari tour packages, how we use it, and the choices you have.

1) Information We Collect

• Personal Information: name, email, phone number, country/region, and any details you provide when making an inquiry or booking.
• Booking Details: selected tour/package, date and time preferences, hotel/meeting point for pickup, number of guests, and special requests.
• Payment Information: processed securely via third-party payment gateways; we do not store full card details on our servers.
• Communications: messages sent via contact forms, email, phone, WhatsApp, or social platforms.
• Technical Data: IP address, device and browser type, pages viewed, referring URLs, and general usage data collected via cookies or similar technologies.

2) How We Use Your Information

• To respond to inquiries, manage reservations, and deliver safari tour services (including coordinating with drivers/guides).
• To process payments and send confirmations, invoices, and service notifications.
• To improve our website, services, safety practices, and customer experience.
• To send optional promotions or updates if you have opted in (you may unsubscribe at any time).
• To comply with legal obligations and protect our rights, users, and staff.

3) Legal Bases for Processing

Where applicable, we rely on one or more of the following legal bases: your consent, performance of a contract (booking/tour), compliance with legal obligations, and our legitimate interests (such as improving services and website security).

4) Sharing & Disclosure

We do not sell or rent your personal data. We may share limited information with:

• Service providers (e.g., jeep drivers, guides, pickup partners) strictly for delivering your booked services.
• Payment processors to securely handle transactions.
• IT/analytics providers who help us operate the website (subject to confidentiality and data protection terms).
• Authorities when required by law or to protect our legal rights and safety.

5) Cookies & Similar Technologies

We use cookies and similar tools to operate the site, remember your preferences, and understand website performance. You can control cookies in your browser settings. Disabling certain cookies may affect site functionality.

6) Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal/financial obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymize it.

7) Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8) Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media, blogs). Their privacy practices are independent of ours; please review their policies when you visit those sites.

9) International Transfers

Depending on your location, your information may be transferred to and processed in countries with different data protection laws. Where required, we take steps to ensure an adequate level of protection in accordance with applicable law.

10) Your Rights & Choices

You may have rights to:

• Request access to, or a copy of, the personal data we hold about you.
• Request correction or deletion of your data, or restriction of certain processing.
• Object to processing in certain situations, and withdraw marketing consent at any time.
• Lodge a complaint with your local data protection authority where applicable.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

11) Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, please contact us to request deletion.

12) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the website after updates constitutes acceptance of the revised policy.